SHIPPING INFORMATION

SHIPPING COSTS WITHIN AUSTRALIA

Metro suburbs (VIC, NSW, QLD, ACT, WA, TAS)

 FREE SHIPPING (exceptions apply)
Rural suburbs (VIC, NSW, QLD, ACT, WA, NT, TAS) $15.00 - $20.00 (exceptions apply) 

*If parcel is too heavy or oversized (≥10kg or over 0.1 m3, we may incur an additional charge)

*Multiple items in the same order may occur additional shipping costs

Oversized items will be shipped via TOLL IPEC/TEAM GLOBAL EXPRESS

SHIPPING TIME ESTIMATES (METRO SUBURBS)

Orders are generally processed within 1 business day

(If ordered before 1PM, we can generally send it out on the same day!)

VIC 1-5 business days

NSW

 2-6 business days

SA

 2-6 business days

QLD

 3-7 business days

WA

 6-8 business days

 

INTERNATIONAL SHIPPING

We are able to also ship to the countries listed below

  • United States
  • Canda
  • New Zealand

Please note that shipping can be very expensive and the cost of shipping must be covered by you, we will send you a quote regarding the cost after it is available to us.

SHIPPING EXCEPTIONS

For large items, we cannot ship to PO boxes, lockers and remote islands, so please make note of that when you are filling in shipping information for a smooth ordering process. (This is because the courier does not have a contract with AusPost and hence unable to leave items with them as they are not allowed to do so. Most of our items are also oversized so they cannot go through AusPost and only through courier)

We ship using Australia Post (if size permits) and Sendle who are contracted with Aramex (Fastway Couriers) and Couriers Please. Since most of our items are over Australia Post's size limits, they will be sent via Courier. 

Feel free to also contact me regarding any problems with shipping and I will do my best to sort that out. 

If parcel or items are damaged/lost/missing, please contact me ASAP as our parcels are insured within a small time frame of delivery and we can organise a replacement/refund for you.

 

TRACKING

Tracking for our deliveries via Sendle can be found

https://try.sendle.com/en-au/tracking